Shipping policy
SHIPPING POLICY
Last updated: October 21, 2026
ORVEN is operated by LDI Imports Sales LLC. This policy explains how orders placed at mmyorven.me are processed and delivered.
Order processing
Our processing time is 3 business days after payment confirmation. This period covers order verification, preparation and dispatch.
Processing business days are Monday through Friday, excluding public holidays. Orders received on weekends or public holidays begin processing on the next business day.
If we cannot dispatch your order within the stated processing period, we will contact you with an updated estimate and offer the option to accept the delay or cancel the unshipped order for a full refund, as required by applicable law.
Delivery destinations and estimates
We deliver to the United States, Canada, the United Kingdom and eligible European destinations. Availability for your address is confirmed at checkout.
Estimated transit time is 12–19 business days after dispatch. Including processing, the estimated overall timeframe is approximately 15–22 business days after payment confirmation.
Transit estimates exclude weekends and relevant public holidays. Customs inspections, severe weather and carrier disruptions can affect delivery. These circumstances do not remove your rights concerning delayed or undelivered orders.
Shipping charges
Available delivery methods and any shipping charges are displayed at checkout before payment. Free-shipping offers apply according to the conditions displayed with the offer and confirmed at checkout.
Tracking
After dispatch, we will send the tracking information to the email address associated with your order. Tracking events may take time to appear after the carrier receives the parcel.
If your tracking information is unavailable or your order exceeds the estimated delivery period, contact us with your order number. We will investigate with the carrier and arrange an appropriate resolution.
Customs, duties and taxes
International shipments may be subject to import duties, local taxes or carrier clearance charges.
Amounts collected by ORVEN are identified at checkout. Unless checkout expressly states that import charges are included, the recipient is responsible for charges imposed by the destination authorities, to the extent permitted by law.
Contact us before ordering if you need clarification about import charges for your destination.
Delivery details and problems
Please provide a complete and accurate delivery address. Contact us promptly if you need to correct it. Changes may not be possible once an order has been dispatched.
If a parcel is lost, damaged, returned to sender or marked as delivered but cannot be located, contact us. A tracking status alone does not remove any rights you have under applicable consumer law.
Contact
ORVEN / LDI Imports Sales LLC
911 E Atlantic Blvd, STE 101
Pompano Beach, FL 33060
United States
Email: contact@mmyorven.me
Telephone: +1 517-270-6503
Customer support: Monday–Saturday, 9:00 AM–7:00 PM, Los Angeles local time (Pacific Time, observing PST/PDT).